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FAQ

Complete Strut Assemblies Frequently Asked Questions

What is the difference between shock absorbers and struts?

Struts and shocks are very similar in function, but very different in design. The job of both is to control excessive spring motion; however, struts are also a structural component of the suspension. Struts can take the place of two or three conventional suspension components and are often used as a pivot point for steering and to adjust the position of the wheels for alignment purposes.

How many miles do shocks and struts last?

Experts recommend replacement of automotive shocks and struts at 50,000 miles*. Testing has shown that original equipment gas-charged shocks and struts degrade measurably by 50,000 miles. For many popular-selling vehicles, replacing these worn shocks and struts can improve the vehicle's handling characteristics and comfort. Unlike a tire, which rotates a specific number of times per mile, a shock absorber or strut may compress and extend several times per mile on a smooth road, or several hundred times per mile on a very rough road. There are other factors that affect the life of a shock or strut, such as, regional weather conditions, amount and type of road contaminates, driving habits, loading of the vehicle, tire / wheel modifications, and the general mechanical condition of the suspension and tires. Have your shocks and struts inspected by any ASE Certified Technician once a year, or every 12,000 miles.

*Actual mileage may vary, depending upon driver ability, vehicle type, and the type of driving and road conditions.

How do I know when my shocks or struts need to be replaced?

Shocks and struts are safety-critical components that are highly susceptible to everyday wear and tear. They should be inspected by a ASE Certified Technician every time it is brought in for tire, brake or alignment services. During a road test, a technician may notice an unusual noise originating from the suspension system. The technician may also notice that the vehicle exhibits excessive bounce, sway, or dive during braking. This could warrant additional inspection. If the shock or strut has lost a large amount of fluid, if it is bent or broken, or if it has damaged brackets or worn bushings, it should be repaired or replaced. Generally, replacement of parts will be required if a part no longer performs the intended purpose, if the part does not meet a design specification (regardless of performance), or if a part is missing. Replacement shocks may also be installed in order to improve the ride, for preventative reasons, or to meet a special requirement.

What will happen if I don't replace worn shocks or struts?

Shocks and struts are an integral part of your suspension system. They work to prevent suspension parts and tires from wearing out prematurely. If worn, they could jeopardize your ability to stop, steer and maintain stability. They also work to maintain tire contact with the road and reduce the rate at which vehicle weight transfers among the wheels when negotiating corners or when braking.

A mechanic mentioned that there is a film of oil covering my shocks or struts, should they be replaced?

If the shocks or struts are functioning correctly, a light film of oil covering the top half of the working chamber does not warrant replacement. This light film of oil results when oil used to lubricate the rod gets wiped from the rod as it travels into the painted part of the shock or strut. (The rod is lubricated as it cycles in and out of the working chamber). When the shock / strut is manufactured, an extra amount of oil is added to the shock / strut to compensate for this slight loss. On the other hand, fluid leaking down the side of the shock / strut indicates a worn or damaged seal, and the unit should be replaced.

I've had my shocks / struts replaced; however, my vehicle still makes a metallic "clunking noise" when driving over bumps. Are my new struts / shocks bad?

There is most likely nothing wrong with the replacement units, but a metallic "clunking noise" typically indicates loose or worn mounting hardware. If the noise is present with a replacement shock absorber, check that the mountings are tightened securely, and look for other worn suspension parts. Some shock absorbers utilize a "clevis" type mount, which must squeeze the sides of the shock's "mounting sleeve" very securely (like a vise would) in order to prevent noise. If the noise is present with a strut, then the upper bearing plate should be inspected and replaced if necessary. Old mounting bolts can stretch if over-torqued or if they have been loosened and retightened multiple times, resulting in a noise. If mounting bolts no longer hold their original torque, or if they have been stretched, they should be replaced.

Are these Monroe© Products?

No, these are not Monroe© Products, we provide their interchange data to allow our customers to compare the products we offer to the competition as a service. CompleteStruts.com has no affiliation with Monroe©

What is the warranty?

CompleteStruts is pleased to warrant to the original vehicle owner that each new complete strut assembly, shock or control arm shall be free from defects in workmanship and materials when used on private non-commercial vehicles under normal operating conditions. This warranty is limited to the exchange/replacement of CompleteStruts that is being claimed as defective. This warranty makes no further expressed or implied obligation under this warranty. This warranty does not apply to conditions caused by normal wear and tear or to products that have been altered, modified, improperly installed, used in applications other than their original intent, and damaged due to vehicle modification or accident. Normal Wear and Tear is defined as the inherent and natural wear characteristics of mechanical parts on your vehicle. All cost associated with the installation, removal and replacement of the defective product are not included in this warranty and shall not be considered for re-imbursement. In order to process a warranty claim you will need to provide a work order from an ASE certified mechanic stating the defect (be sure the inspection states specific defect and not stating defect simply as "bad or defective part"). You may be asked to provide physical evidence of a defect by the manufacturer. Pictures and or video may be required before a warranty claim is issued.

Do you have parts for ________?

If you do not see it listed on our website, don't worry, we may have it but not listed yet so please feel free to contact us to see if we have it in stock, if will be offering it soon, or to be added to a list to be notified when your vehicle is added to our complete strut assembly line.

Do you sell air suspension?

No, we do not sell air suspension. We sell an alternative to the air suspensions systems in our conversion kits. Converting the air suspension to a coil system will save you thousands of dollars in part and labor while maintaining the vehicles ride height and quality

Do you ship internationally?

We only can ship to the United States and Canada at this time.

Do you charge sales tax?

7% sales tax will be added automatically to your order if you live in the state of Florida only

How do you ship?

We ship UPS ground for FREE. There are faster options available for purchase, please contact us if you need your parts faster than UPS ground can deliver them

What is the shipping cost?

For Faster shipping services the shipping cost will be calculated by shipping location

How do I return my items?

You simply contact us via email or phone or through our website for a RMA number. If approved, we will ship you new units or apply a credit to your account within 24 hours. All return shipping on replacements is covered by Complete Struts. Depending on the situation, you may be responsible for return shipping on returns for credit.

Where are you located?

Our offices are in Miami, Florida.

Where are these items shipping from?

The warehouse where the goods are shipping from is in West Palm Beach, Florida.

How long with it take to get to me?

Please see the map below to determine shipping time:

Complete strut assembly free shipping ups ground


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